Web Hosting

Web hosting is a website database and files stored on a server that is connected to the internet which is live 24/7 so that people search for it. So it is important to choose the right hosting company for your site.

Cloud hosting

Basically, this means that your website uses the virtual resources of several servers to accommodate all the aspects of hosting your site. The load is balanced, security is taken care of and hardware resources are available virtually so they can be used when needed. The cluster of servers is the cloud

Your basic package for hosting a single low traffic and bog site is suitable for cloud hosting.

VPS hosting

A VPS hosting environment mimics a dedicated server within a shared hosting environment. It is technically both shared hosting and dedicated hosting. VPS Hosting is one of several types of web hosting accounts you can choose from to host your website online.

This package is suitable for higher traffic and larger sites including eCommerce sites with 2000 + products

Dedicated server hosting

Dedicated hosting is an Internet hosting option in which an organization leases an entire server, which is often housed in a data center. … In some cases, a dedicated server can be less expensive. Dedicated hosting is also known as a dedicated server or managed hosting service.

Word Press Hosting

There are two types of word press hosting. One is self manged word press hosting where you the customer can install your free word press site onto your hosting account and create your site and manage the security and other aspect of your site.  Two is managed Word Press hosting where we will manage the security and other aspect of Word Press for you including updates.

Word Press Hosting

There are two types of word press hosting. One is self manged word press hosting where you the customer can install your free word press site onto your hosting account and create your site and manage the security and other aspect of your site.  Two is managed Word Press hosting where we will manage the security and other aspect of Word Press for you including updates.

The amount of time a server is up and running without interruption. You want a web hosting with a high uptime rating of 99% or above. This means that when visitors try to visit your site, they’ll be able to access it. HocNet uptime is 99% as we have chosen our provider with state of the art technology in their Data Center

When you transfer to us or register a domain with HocNet with or without a hosting package, you are allowed to create a mailbox dedicated to your domain. There limits to how many mail box you can create depending on your website hosting package. You may also choose to have an Email hosting package only just to host your email accounts without a site. You can however choose to have multiple and unlimited email forwarding accounts with any of your hosting packages

If you want to access your email directly, you can log in via your control panel to view it without having to use a third party software.

Bulk emails sent without being asked for. Usually these are to try to sell something to the receiver. Most reputable hosts from on spam and you could lose your hosting plan if you participate in spamming others.

The MX record (mail exchanger record) specifies the mail server that is responsible for and allocated to receiving email messages for a particular domain. This resource record resides within the DNS system

IMAP

IMAP stands for Internet Message Access Protocol. IMAP allows you retrieve email through software such as Outlook but still leave a copy on the server for the time being.

Mailing List

A list of emails so you can send news and info to the entire list at one time.

Pop

This email protocol is a way for you to gather emails from your server via an outside source, such as Gmail.

Auto responder

Automated email responses based on a specific email address. Notify people you are on vacation or send potential leads a free book or message to encourage them to purchase your product.

Catch all

A main email address for your domain name that will gather all the email sent to your accounts.

A Server is a high performance type of computer that sits usually in a high security data center where it is connected to high speed internet connectivity and stores files  and programs relating to websites and other applications.

These Computers are state of the art machines that holds distribute and run your deliver your websites and information across the world wide web to anyone who wants to visit your site.

Each servers can be divided into different partitions and clusters to create web spaces which allows allocations for the need of each applications.

They generally comes with 2 operating system. 1 = Windows and 2= Linux

The amount of storage you have in your hosting plan. You’ll need enough to store your html pages, databases, images, files, emails, and so on.

To help you decide. These disk spaces are portions of or whole of a particular server machine or a whole cluster of machines that sits at the date center.

The spaces are measured in GB (gigabyte) This tells us how much GB we need to run our site. typically a start hosting package allows at least 1GB of space which is more that enough for a single site or blog. There are cases where even a commerce site with approximately 2000+ products can still operate on a 1GB of space hosting plan.

Another operating system for web servers based on Windows operating system. Might cost a bit more but allows the website owner to use specific features other servers don’t allow for.

Unfortunately we only offer Linux Hosting.

A server platform based on the open source operating system Linux. It is used by a majority of shared web hosting companies.

Her at HocNet we only offer Linux Hosting for the time being. Please check back for updates. If you are already a customer of HocNet then you will automatically get an update from us

This is a web based hosting control panel provided by many hosting providers to website owners allowing them to manage their websites from a web based interface. This program gives users a graphical interface from which they can control their portion of the Unix server

CPanel comes with all hosting packages at HocNet

The amount of data transferred on your portion of the server. For example, if someone visits your site, you’ll be charged bandwidth for each image they view, text, and if they download or upload anything.

A document or system that archives and records sets of data and information

An open source database that works with various applications you’ll install on you site to store information, often encrypted, and pull it up as needed.

SFTP stands for SSH File Transfer Protocol or Secure File Transfer Protocol. It’s a network protocol that allows data transfer via single connection using a secure shell protocol.

There are different clients like Fileziller and others where you can install for free onto your computer to set up file transfer from local machines to your hosting servers

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Site backups are essential because problems inevitably occur and you need to be in a position to take action when disaster strikes. Spending a few minutes to make an easy, convenient backup of your database will allow you to spend even more time being creative and productive with your website.

The general rule of thumb is to keep at least three backups and keep them in three different places or forms, like CD/DVDs, different hard drives, a thumb drive, web disk, your e-mail account, etc. This prevents problems if a

Back up should includes these criteria

• Website code files
• Any website databases
• Images
• Any add-ons, plugins, or themes used by your website

There are a few ways you can do this.

1 either manuly run a backup using your FTP account

2 Using your existing hosting CPanel. This is the most useful if you do not plan to change platforms (i.e. cPanel backups can only be restored to cPanel hosting, Plesk backups to Plesk, etc.)

3 You can use one of HocNet backup paid services.

We also offer backup free of charge with certain packages so if you are entitled to free backup then you dont need to worry

A commerce server is a server that provides the basic components and functions of an online storefront, such as a shopping cart, credit card processing and product displays. Commerce servers also manage and maintain accounting and inventory data, also called back-end data.

A phrase used to describe a type of website hosting platform that is used to serve an electronic commerce website. Ecommerce hosting differs from standard Web hosting in that a number of features and functionalities are required to manage and run a commercial website. This includes SSL, database support, shopping cart software, payment processing services, and additional eCommerce software and security initiatives. Ecommerce hosting is designed to basically provide entrepreneurs and businesses with all the tools and services required for them to set-up, manage and conduct an eCommerce business.

SSL stands for Secure Socket Layer and is a type of encryption that allows people to send secure transactions online. If you run an eCommerce website, you need SSL to securely accept payments online. When a secure page is browsed, the address will show as https://mydomain.com instead of http://mydomain.com.

Having a SSL site will give your visitors peach of mind that they will be purchasing from a secured site which will turn into more sales.

We currently offer free SSL for all our customers so you don’t have to buy your own licence

SSH, also called Secure Shell, is another way to transfer files into and out of a website. Some shared hosting plans do not allow you to use SSH protocol as it can present some security risks.

Three types of SLAs structures that are discussed within ITIL® are Service-based,Customer-based and Multi-level or Hierarchical SLAs. Many different factors willneed to be considered when deciding which SLA structure is most appropriate for an organization to use

A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

Clustered hosting is a type of web hosting that spreads the load of hostingacross multiple physical machines, or node, increasing availability and decreasing the chances of one service (e.g., FTP or email) affecting another (e.g., MySQL).

Trial period is different to the money back guarantee that we offer. Book out one of our services and have 14 day trial period before you will get charge for anything . The money back guarantee offers the customer a 30 days money back guaranteed period

Domain name

The domain name is how people will find your site – it’s the URL. Make your domain name simple and intuitive – for example, if your business is “Bob’s Pets,” your best domain name would be www.bobspets.com. Don’t deviate from your business name whenever possible – doing so will only hurt your chances of securing business.

Domain parking

If your main domain name is www.mydomain.com, you might also purchase the same name with different extensions, such as www.mydomain.net and www.mydomain.name. With domain parking, you can have your main website of www.mydomain.com and then park the other extensions (or a different name) on top of that main site.

Domain privacy

This service is provided by numerous domain name registrars. As the site owner, you would purchase privacy from the domain registrar who in turn would replace your info in the WHOIS with information for a forwarding service to main your privacy and anonymity.

Domain registrar

This refers to the entity registering your domain. When you register your domain, you will go through the process of registering your domain name / URL to associate it with your IP address. Doing so ensures that you own your site and are the only one able to access your domain. The actual domain registrar is an entity that has the access and accreditation to register domain names, including the extension, such as .com, .net, .us, etc.

Domain name system – translates Internet domain names and host names to IP addresses.

DNS Traffic Management is used to resolve human-readable hostnames likewww.Dyn.com into machine-readable IP addresses like 204.13.248.115. DNS also provides other information about domain names, such as mail services.

ICANN stands for the Internet Corporation for Assigned Names and Numbers. This organization coordinates the unique identifiers assigned to each computer across the globe so that each can communicate with the others; this coordination enables the internet to function. It also administers the allocation of Internet naming resources and certain responsibilities related to DNS management.

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File permission

Files can be set to grant access to only assigned users or groups. Permissions may include entire access to the file, access to editing, read-only, etc.

Malware

Harmful software that aims to damage or disable your computer, website, or network.

This acronym stands for denial-of-service attack or distributed denial-of-service attack. It is a type of cyber attack that attempts to make a computer or network resource unavailable against the wishes of its owner.

.htaccess

Set specific parameters on a file, such as permissions, blocking specific websites, setting up whether people can hot link to your images and improve your site’s functionality.

The Internet has a hierarchal domain name system which places some domains at a higher priority than others.

File permission

Files can be set to grant access to only assigned users or groups. Permissions may include entire access to the file, access to editing, read-only, etc.

Our Hosting come with fully integrated CPanel. A powerful control panel for used by millions when it comes to managing their sites and server controls

HocNet is not a company that boast or oversell our services to make us look big. We are a small new startup company and we rely on our hosting providers and our third party data centers to provide us the best possible services with maximum benefits and guarantees. You though is hosted through us but is actually hosted with our provider who are major players in the industry and are have secured top level state of the art infrastructures to guarantee uptime and securities. Tho we are legally responsible for our statements through our site we are confident in our statements and therefore can offer you resolutions to any issues relating to this.

Part of a job of a hosting company is to be available 24/7 365 days a year. Yes we are available to receive to assist with matters.

Yes as part of our effort to make customers happy and to meet high level of expectation in a competitive ever growing market. We offer this free service for free and no hidden charges

Should for any reasons at all that you wish to move your domain name to another hosting company, you can do so at anytime and we will be happy to assist you when and where ever we can. There is no restrictions to this. However, we must point out that domain transfer can take up to 14 days to be completed. It is difficult to provide an exact time frame because the procedure depends on the time it takes the owner to confirm the transfer and the time your current registrar takes to accept or reject the transfer.

You should receive an email notification when the transfer is completed along with all necessary information about the process.

If you are a HocNet customer, you can check the current status of your domain transfer in your User Area, My Account tab.

Should you require bulk domain purchasing we are glad to be able to help. All you have to do is reach out to us and submit a ticket and tell us your requirements and we will get back to you as soon as we can and we will be able to conclude a resolution for you

All you have to do is make sure you are not on the basic package where its designed for 1 website only. You will have to move onto the next package which allows you to host more than 1 website

If you purchased a package that entitled you to a site migration service then submit a support ticket in you admin area and we will be able to look into this for you. If you are not qualify for a free site migration and still want us to help with this then please also submit a ticket with your inquiries and will be able to give you a quote

you can also see our site migration service policy here  http://hocnet.co.uk/site-migration

If you already have a domain hosted with another company and want to transfer over to HocNet then we are happy to help and if you have purchased a package that entitled you to a free domain transfer service then we will help with that. Mean while you can also have a look at the migration service policy for more info..

Domain = http://hocnet.co.uk/services/domain

Site Migration Policy = http://hocnet.co.uk/site-migration

Yes you can install word into your hosting account. Word Press is free and

How To Install WordPress

Unfortunately we do not have a re-seller hosting plan for our customers. We are as mentioned in our about page that we are a small and but focus company setting out to provide the best service in hosting not by Quantity but by quality so we limit our service to allow us to concentrate on our services and customer services to achieve the best possible for you.

As a web developer/ designer we understand your needs very much and can offer a hosting service that can suite your needs. Obviously you can take a look at our packages and offers and decide how you want to purchase our service. Alternative you can give us a message and tell us what it is you need and we are sure to be able to work something suitable for you and your company

We incorporate all the necessary and all the right equipment and tools required for modern day hosting needs. We care about security as much as anyone and have the right measures in place for peach of mind.

Daily backups/restore/ secure repository /Disaster recovery/Malware/SSL/Firewalls/ DDOS/Network monitoring/Plugins/ Encryptions/Codings/you name it..

We understand security is everyone’s priority and therefore have put everything in place to make sure your site is secured

We run daily backup and if your packages includes and entitles you to the free daily backup services then YES. If you have self managed package then the backup is entirely your responsibility and we recommend that you have more than one back up if this is the case

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Root access are only available for certain packages. Shared and basic managed hosting packages do not require for the customer to have root access.

Yes we are a UK based company offering hosting.

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We accept credit cards and Paypal

Our money back guarantee offer are only available for certain packages and can run from time to time depending on the offer available and all subject to terms and conditions set out in our Terms and Conditions policy.

You do not need to transfer your domain to us in order to have a hosting account to host your website. You can easily still have your website hosted with us and point your domain to your site. For more information on how to do this please check out our knowledge base and HOW TO page.

Currently we do not have a referral scheme in place but please do check in the near future for updates on referral and affiliation schemes.